Refunds and cancellations

Every project is split into stages, agreed in writing before any work starts. Each stage is paid half up front and half at launch.

• The upfront half of a stage pays for setting up and for the work itself, so once work on that stage has started, it isn't refunded.
• If you've paid for work that hasn't started yet, you get that back, minus 20% for the time I've already set aside for your project.
• Unfinished work isn't handed over. I don't release half-built work.
• Stages you've received and paid for in full are yours to keep.

If a refund is agreed after I've handed the work over, the rights to the code and designs come back to me, and you'll need to stop using them. If you keep using them after a refund, I will pursue legal action for copyright infringement. Your own content, products, brand, domain and accounts stay yours.

If I can't finish a project, you get back everything you've paid for work you haven't received.

Approved refunds go back the way you paid, within 7 working days. Your bank may take a few more days.

If something's gone wrong, write to me at hello@smithmankar.co.in. I'll reply within 48 hours and aim to sort it out within a month.

See also delivery and the terms.